Frequently asked questions about merge

Frequently asked questions

0800 48 48 Mob: +355 68 (69) 40 12 121.

The personal banker can be anyone who you like to work with at any branch of OTP Bank Albania. The process and the service shall not be impacted and you as OTP Client shall obtain the highest banking customer service to our highest commitment.

SWIFT is PUPPALTR for OTP and CRBAALTR for the united bank. The T&C in power shall be applied. Please consult on web
https://www.otpbank.al/sq/kushtet-e-punes/

The T&C in power shall be applied. Please consult on web
https://www.otpbank.al/sq/kushtet-e-punes/

In the Orders released by Authorities, Fund Reserving are imposed over clients’ accounts (not in account level), despite ID expiry status, after the identification is done (name, surname, father, birthday). These are the identifying data which are an obligation to be sent by the authority to the bank, and not the ID nr.

If we refer to the blockings placed by Branches upon ID blocking, Delta clients shall proceed the same, while for the united bank clients (FlexCube), the unblocking shall be done in ARAU, upon Branches’ request.

You can present yourself with an updated ID in any of the Bank’s branches.

The actions shall be executed in accordance with the regulation “For the process of inheritance” which foresess the blocking of the late person, until deliverance of the completion documentation’

Yes, you can open any account in any Branch of OTP Albania

You can operate freely with all your banking acounts at OTP or united bank. For the operations the T&C in power shall be applied.
https://www.otpbank.al/sq/kushtet-e-punes/

Yes, you will be able to use the same application. A new application with the functionalities and design of the current application of OTP Bank is being developed. You will be informed in due course when you will have to use the new application.

Limits will not change. For transfer commissions please refer to Terms and Conditions. Transfers from Online Banking will continue to be processed as they currently are
https://www.otpbank.al/sq/kushtet-e-punes/

For OTP Bank clients, the process shall be followed as before in respect to the procedure in place. For united bank clients, there are not any limits empowered.
Its harmonisation according to the limits in OTP Bank are in progress, you will be informed in due course when the change will be in place.

Currently there will be no changes in the way you receive new credentials.
For Password you may request that at the branch or by calling the Contact Center at 0800 48 48, 068(69)40 12 121

It will not be possible to see both accounts in one app as long as united bank and OBA will have different applications. A new application with the functionalities and design of the current application of OTP Bank is being developed. You will be informed in due course when you will have to use the new application.

IBAN can be retrieved at the same ways as before the merge, at the brand and via online Banking. Via Online banking is the fastest way. We suggest you obtain the online banking service in case you don’t have it yet.

Statement can be retrieved at the same ways as before the merge, at the brand and via online Banking. Via Online banking is the fastest way. We suggest you obtain the online banking service in case you don’t have it yet.

Same way as you have proceeded before the merge, via Online Banking, or at the Branches.

Same way as you have proceeded before the merge.

Yes, through Communication Center in Halcom. In OBDX is not possible.

You can visit www.otpbank.al and click on the online banking page following the blue button. The Credential are the same as before.

Please contact the Contact Center. They will follow the case.
24/7 ne 08004848, 068 (69) 40 12 121

No. Only at the Branch

Yes, you may via the Online Banking with which the account is connected.

ATM location shall not change. You can withdraw at any OTP ATM free of charge. The Locations of ATMs can be found on web and google maps.
https://www.otpbank.al/map-locations/

Yes, you will be able to use your card at every ATM and POS as per the T&C in power. As part of the integration process, cards will change, therefore, we will send you a new card. The process is automatic, you don’t have to do anything about it. No commission arises concerning the card change.
https://www.otpbank.al/sq/kushtet-e-punes/

The Card limits in power.
https://www.otpbank.al/sq/kushtet-e-punes/

Yes, by visiting our branches.

We contact the keeping bank and inform customer for the place where to pick it up, after you inform the Contact Center at 0800 48 48, 068 (69) 12 121

In this case the rules of card schema VISA & MC are applied, a process of Charge Back can last until 45 days. /
It is worth mentioning also the cases when clients withdraw in OTP ATMs and do not withdraw the funds while the account is debited. For these case the client need to visit the branch and complete a claim report form. The case is investigated by the specialist of POS/ATM.

Ye, Contact Center at 0800 48 48, 068 (69) 12 121

For united bank Cards, the PIN process is by letter not SMS, and PIN by letter is sent to the branch at the moment the client applies for the Card. Per Kartat e OTP pin gjenerohet me SMS.

Yes, by visiting our branches.

Yes, the clients can present their request, and based on a analysis the client can have a POS.

Call the Contact Center to inform the issue at 0800 48 48, 068 (69) 40 12 121 .

Amex will be replaced with another card Visa platinium. All other cards will be the same. You will be able to use your card at every ATM and POS as per the T&C in power. As part of the integration process, cards will change, therefore, we will send you a new card. The process is automatic, you don’t have to do anything about it. No commission arises concerning the card change.
https://www.otpbank.al/sq/kushtet-e-punes/

Yes, the service is possible in all OTP Branches.

According to the terms of the product offered in OTP the client benefits up to 3 salaries OVD limit or 6 salaries if combined with CC.

The bank shall make sure you are informed in course of time via the means in disposition Website / Sms / Branch / Contact Center

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0800 48 48, 069(68) 12 121

Information published on web and in T&C
https://www.otpbank.al/sq/kushtet-e-punes/

Visiting the nearest OTP Bank Branch, and learning the necessary information from the T&C applied may help you with your decision. Please consider that it is not mandatory to merge loans.
https://www.otpbank.al/sq/kredia-konsumatore-ekspres/

The Bank clients can benefit all the products of OTP, after the analysis. OTP Bank has in place agreements with several merchants through whom you can benefit of the terms offered by the Bank for loans.

The loan installments can be paid in every and each branch of OTP, normally.

Please call the Contact Center at 0800 48 48 Mob: +355 68 (69) 40 12 121.

To act over the deposits, the client need to present himself in a branch bearing OTP logo. It is ok visiting any branch and not only the one where the deposit was opened. With all deposits of united bank the terms of the contract will proceed. At the maturity date,if the contract does not foresee the automatic renewal, the fund go the account defined by the client as stated in the contract.

The deposits will be secured separately by the Deposit Insurance Agency, for a period of three months, from December 1, 2022. After this period, the deposits of these depositors will be secured aggregated at Bank OTP Albania.

The deposit shall be renewed according to the contract terms. It is not necessay to present at the branch for a new contract.

Sipas kushteve te publikuara ne faqen zyrtare te bankes.
https://www.otpbank.al/sq/buletini-i-interesave-te-depozitave-retail/

The deposit may be renewed at all OTP Branches according to the Terms & Conditions in power.

The interest on your deposit shall be calculated according to the terms agreed in your contract. In case you decide to termintate it before the maturity date, the bank shall respect your decision by applying the conditions in the contract. Keeping the deposit as is entails the advantage of the maximal interest the bank offers.

You may decrease or increase the amount of the deposit during this period in accordance to the T&C in power.
https://www.otpbank.al/sq/buletini-i-interesave-te-depozitave-retail/

These payments can be executed in all OTP Branches.

Yes, you can execute all transfer via your account in all OTP Branches.

Yes this service is possible as normally.

If through OB it shall be considered as Domestic payament, if at branch it will be Own Account. Commissions shall be reimbursed later.